Very nice place to stay❗Friendly people here ❗
My mother has been bringing me and my sister here every summer for as long as I can remember. So so many memories with the Highland Manor. We never have anything to say against it. Rooms are always clean, house keepers and owner are very nice, and of course the views are wonderful. Plus it’s Townsend, “The Peaceful Side Of The Smokies.” And as our mother always says, “it’s our home away from home” lol. I would definitely recommend this hotel for a great stay in the smokies.
We had an excellent experience at Highland Manor Inn. I don't want to stay anywhere else next time we are in the area! Rooms were clean, even a fireplace (which we didn't use in July)! Sweet playground. My son loved the pool with diving board while my daughter loved the toddler pool. Upon our arrival home, I realized we left behind a tablet. I was so upset. I called the office & spoke to Cory. He said he had to go check on it. He called me back promptly & my tablet had been turned in! He told me he'd go to the post office the next day to ship it back to me. My tablet arrived a few days later in pristine condition. I am so thankful & grateful for amazing customer service & such kindness.
Excellent stay. Our room was very, very clean. Way beyond what's typical. I went around on my last day looking for something that wasn't clean and struggled to find anything at all. Price is very good for this area and time of year. The motel is older - I see some people taking off points for this. Really? Did those people not research or look at pictures of the place before they stayed? Yes it's older, seems like late 80s or so, but the TV and other stuff is up too date. Everything works and is in expected shape. My bed was FIRM so be aware that yours may be too, but bedding and pillows were great. It took a night to acclimate to where I could sleep well. Front desk and staff seem really nice. House keeping was always spot on. Location may be a hit or miss depending on what you need. It's 30 minutes away from pigeon forge and Gatlinburg and pretty quiet. Not the best for if you want to be right in the middle of things but great if you want to be near all the action but not actually there. I will almost definitely be here again one day.
Very clean rooms, nice pool, playground and propane grills with picnic tables. Yes it is a little dated but cleaner than most newer hotels. Very friendly check in staff. We also loved how you parked right in front of your room. Gives peace of mind when driving an expensive car. Only negative was breakfast doesn't start till 8 and we had to leave at 7:30.
Room was clean, fridge very small and not super cold, ice machine barely gives any ice, breakfast options very basic and coffee was terrible!! Dining area clean and pool was great, pool furnishings old and falling apart as were our chairs on private patio. Carpet outside bath smelled like urine. Enjoyed the king size beg and jetted tub in our room.